Matthew Lewis has described AirCanada as the ‘worst airline’ after they allegedly ‘tore up’ his First Class ticket and bumped him to economy.
The actor – who played Neville Longbottom in the magical franchise – claimed the airline took the action when he got to the gate late last week as he was flying from Orlando to Toronto, and he didn’t hold back as he put the company on notice in a series of tweets.
‘Confirmed. @AirCanada is the worst airline in North America. And that’s saying something,’ he wrote. ‘No email. No offer to rebook. Literally tore my first class ticket up in front of me at the gate, gave me economy ticket and walked away.
‘Not a single word. I had to call her back to ask umm why? Lol. Privileged problems, sure. But still wild.’
He also took aim at the way airlines will overbook flights in case people no-show, and he described it as a ‘ludicrous policy’ while insisting his problem was with the way the whole thing was handled.
He continued: ‘I’ve been bumped before. I think it’s a ludicrous policy that we’ve inexplicably normalised but it is what it is.
‘That said, that’s not my issue.. I wasn’t told til boarding, no apology, no ask if like to rebook, and if want a refund I have to call them.’
He described the way people accept ‘overbooking flights’ as ‘a normal thing’ as ‘insane’, and he also rubbished a reply from a follow suggesting he was disappointed to be sitting with the ‘peasants’.
Matthew – who was heading to Toronto for a Fan Expo to take photos and sign autographs for his fans – replied with a crying laughing emoji and added: ‘Nah fam, only saving grace was the nice family I was sitting next to.’
In response to his string of tweets, Air Canada tweeted: ‘Hi Matthew, we regret hearing this. Please send us a DM with further details of the issue, we’ll see if we can help from here.’
Meanwhile, Matthew later told CTV New Toronto on the same day that he was set to speak to a representative from Air Cananda, and he blasted their customer service.
In response, the airline told the outlet that they were reviewing the situation and wouldn’t comment any further.
Thankfully, the travel issues didn’t ruin the visit as a whole, with Matthew hailing the ‘truly amazing people’ he met on his trip.
He said: ‘Well Toronto, you were all superb. A long overdue visit and you didn’t disappoint. Truly amazing people. Some city.’
Metro.co.uk has contacted AirCanada for comment.
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